| Delivery Option | Delivery Price | Estimated delivery time | What does this mean? |
|---|---|---|---|
| UK Standard | FREE on orders above £50, £3.99 for orders under £50 | 2-4 working days.During sale delivery will take 4-6 working days | Orders are shipped via DPD. You can track your order at any time using DPD’s tracking service. |
| UK Next Day Delivery (not available on bank holidays) | £6.99 | Order by 10am Monday – ThursdayOrders placed on Friday will be delivered Monday. Any orders placed over the weekend will be delivered the following Tuesday.Please note that during sale periods this option may take up to two working days. | Orders eligible for next day delivery* are dispatched and shipped with DPD. You can track your order at any time using DPD’s tracking service. Please note you may need to sign for your order. |
| Click & Collect | FREE | Delivery within 2-3 working days. We will email you when ready to collect.Please note that during sale periods delivery to store will take 4-6 working days. | We will send an email confirmation to you let you know when your order is ready to collect. Please print this and take it with you when you go to collect your order.Parcels are held for 14 days before being sent back to our warehouse. |
| European Delivery | £11.99 | 5-8 working days. | Orders are shipped via DPD. You can track your order at any time using DPD’s tracking service. Local import duties may be payable on receipt. |
| International Delivery | £19.99 | 7-10 working days. | Orders are shipped via Royal Mail. You can track your order at any time using Royal Mail’s tracking service. Local import duties may be payable on receipt. |
BANK HOLIDAY NOTICE: Our couriers will not be operating on Monday 27th May.
If you place any orders from Friday 24th, your order will be processed on Tuesday 28th May accordingly.
Please note, same day dispatch is not always possible during busy periods, the early days of a sale/promotion or should your order be delayed due to further security checks.
We are unable to re-send items that are in transit. Undelivered items must be received back before we can resend or refund. Lost in transit parcels are escalated to our courier partners and refunds or replacements are processed once the case can be closed. This usually takes 15 working days for UK and 30 days for the rest of the world
We are reliant on our couriers to deliver your order within the timescales specified. We, therefore, cannot be held responsible for delayed deliveries, unless stated otherwise. We will always do our best to resolve any delivery queries as quickly as possible through our customer service team.
Individual estimated delivery dates are available at the checkout
When delivering internationally we have no control over the period of time your order will spend in customs, therefore we are not to be held responsible for any delay in delivering your order if it has been caught up in customs.
