DELIVERY OPTION | PRICE | LAST ORDER DATES FOR CHRISTMAS | LAST ORDER DATES FOR NEW YEAR |
UK Standard (Royal Mail 48) | £3.99 | Order by 10.30am on 19th December 2019 | Order by 10.30am on 26th December 2019 |
UK Next Day Delivery (Royal Mail 24) | £6.99 | Order by 10.30am on 20th December 2019 | Order by 10.30am on 27th December 2019 |
Click & Collect | FREE | Order by 10.30am on 20th December 2019 | Order by 10.30am on 26th December 2019 |
LAST ORDER DATES | COUNTRIES |
FRIDAY 6TH DECEMBER (Before 10.30am) | Africa, Asia Caribbean, Central and South America, Far and Middle East |
MONDAY 9TH DECEMBER (Before 10.30am) | Cyprus, Malta |
TUESDAY 10TH DECEMBER (Before 10.30am) | Eastern Europe (except Czech Republic, Poland and Slovakia) |
WEDNESDAY 11TH DECEMBER (Before 10.30am) | Australia, Greece, New Zealand, Turkey |
THURSDAY 12TH DECEMBER (Before 10.30am) | Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA |
FRIDAY 13TH DECEMBER (Before 10.30am) | Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland |
TUESDAY 17TH DECEMBER (Before 10.30am) | Belgium, France, Ireland, Luxembourg |
| Delivery Option | Delivery Price | Estimated delivery time | What does this mean? |
|---|---|---|---|
| UK Standard (Royal Mail 48) | £3.99 | 2-4 working days. During sale delivery will take 4-6 working days | Orders are shipped via Royal Mail. You can track your order at any time using their tracking service. |
| UK Next Day Delivery (Royal Mail 24) | £6.99 | Order by 10am Monday – Thursday for next day delivery. Orders placed after 10am Thursday will be delivered Monday. Any orders placed over the weekend will be processed on Monday. Please note that this option does not include Bank Holidays. | Orders eligible for next day delivery* are dispatched and shipped with Royal Mail. You can track your order at any time using their tracking service. Please note you may need to sign for your order. |
| Click & Collect | FREE | Delivery within 2-3 working days. We will email you when ready to collect. Please note that during sale periods delivery to store will take 4-6 working days. | We will send an email confirmation to you let you know when your order is ready to collect. Please print this and take it with you when you go to collect your order. Parcels are held for 14 days before being sent back to our warehouse. |
| European Delivery | £11.99 | 5-8 working days. | Orders are shipped via Royal Mail. You can track your order at any time using Royal Mail tracking service. Local import duties may be payable on receipt. |
| International Delivery | £19.99 | 7-10 working days. | Orders are shipped via Royal Mail. You can track your order at any time using Royal Mail’s tracking service. Local import duties may be payable on receipt. |
Please note, same day dispatch is not always possible during busy periods, the early days of a sale/promotion or should your order be delayed due to further security checks.
We are unable to re-send items that are in transit. Undelivered items must be received back before we can resend or refund. Lost in transit parcels are escalated to our courier partners and refunds or replacements are processed once the case can be closed. This usually takes 15 working days for UK and 30 days for the rest of the world
We are reliant on our couriers to deliver your order within the timescales specified. We, therefore, cannot be held responsible for delayed deliveries, unless stated otherwise. We will always do our best to resolve any delivery queries as quickly as possible through our customer service team.
Individual estimated delivery dates are available at the checkout
When delivering internationally we have no control over the period of time your order will spend in customs, therefore we are not to be held responsible for any delay in delivering your order if it has been caught up in customs.
