|Delivery Option||Delivery Price||Estimated delivery time||What does this mean?|
|UK Standard (Royal Mail 48)||£3.99||2-4 working days.||Orders are shipped via Royal Mail. You can track your order at any time using their tracking service.|
|UK Next Day Delivery (Royal Mail 24)||
NOT CURRENTLY AVAILABLE
|1 working day (if ordered before 1pm, Mon-Fri)||
Orders eligible for next day delivery* are dispatched and shipped with Royal Mail. You can track your order at any time using their tracking service. Please note you may need to sign for your order.
|Click & Collect*||FREE||1 working day (if ordered before 1pm, Mon-Fri)||We will send an email confirmation to you let you know when your order is ready to collect. Please print this and take it with you when you go to collect your order. Parcels are held for 14 days before being sent back to our warehouse.|
|European Delivery||£9.99||5-8 working days.||Orders are shipped via Royal Mail. You can track your order at any time using Royal Mail tracking service. Local import duties may be payable on receipt.|
|International Delivery**||£9.99||7-10 working days.||Orders are shipped via Royal Mail. You can track your order at any time using Royal Mail’s tracking service. Local import duties may be payable on receipt.|
Can I change my delivery address?
At the checkout page we offer the opportunity to select a delivery address that is different to the billing address. For security reasons this service is offered at our discretion and we reserve the right to ship only to the billing address or ask that proof of address is provided before shipping. Orders placed over the telephone will be shipped only to the billing address. Telephone orders are made at our discretion subject only to UK customers.
What happens if I'm not there when delivery is attempted?
Our couriers will leave a failed delivery card with some available options. Eventually orders make their way back to us. Refunds or exchanges cannot be made until we are in receipt of unclaimed parcel. Refunds will not include the original delivery charge and we will need to charge again to re-send if required.
Why have I been asked for additional information?
As part of our company policy, we regularly carry out security checks on orders to protect both our customers and our business. All information given to us is kept strictly confidential and will be disposed of once your order has been dispatched. Please note if you have been asked to provide additional information we cannot begin to process your order until this information has been received.
Are you able to price match on items?
Yes. However, to price match, you will have to be able to provide us with a link to the website you are comparing and the correct item must be in stock in the exact colour and size. Please be aware we can only price match before purchasing.
Do I have to pay customs and import charges?
Any customs or import duties on international orders are charged once the package reaches its destination. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.