At Robert Goddard we take your privacy and online security incredibly seriously. We appreciate the importance of protecting your privacy and want to be open and transparent with how we use cookies and store your data.
The controller of your personal data is Robert Goddard Limited (company registration number 6530796) – so that means that we are responsible for looking after you.
HOW WE USE YOUR INFORMATION - PERSONAL DATA COLLECTION
We appreciate that it is your choice to provide us with your information, however, without your relevant personal details, we may not be able to complete your order or provide you with our best customer experience.
The only personal data collected directly through the order process: your name, postal address, billing address, email address and gender.
We do NOT store any credit card details nor do we share these details with any 3rd parties. The only 3rd parties who we must pass your details onto are trusted companies which we use to fulfil the contract we have with a customer – e.g. DPD, Royal Mail, Trustpilot.
HOW | WHY | WHERE |
To process and deliver your order to your door | Obviously, if you’ve made an order with us you want to receive it, so we need to use your details to send out your order! | As per our contract with you, this information is necessary to complete your order |
To take payment and refund your order | Unfortunately, we can’t give you your order for free so we’ve got to do this to complete the transaction and possibly refund. Also, it helps us prevent fraudulent orders | All of our payments go through extremely secure payment systems – don’t worry we do not store your information! |
To keep you updated with the process of your order | One of the best parts about making an order is anticipating the arrival and this way makes sure you know its every move | Again, as per contract, we need to have an email address to process your order, however providing us with a mobile number is up to you – but it makes it far easy to stay updated |
To contact you should there be any queries or issues | On a rare occasion, we may run into an issue regarding your order, we will need to directly contact you | Once the order has been placed you will have given us your email and potentially a phone number |
To create a personal account online or in-store
| This option creates a space for you to keep your wishlist and basket. Plus, it makes making an order easier with your contact details saved for next time | This is all down to you giving us your information and permission to use your information on our website |
To send you our latest newsletter and marketing messages | It’s always nice to stay in contact with you and let you know our latest news! | You will have to subscribe or agree to receive our brilliant news which you can unsubscribe from at any time |
To send you emails reminding you about an abandoned basket | Time can run away from you and this way we can send you a gentle nudge to remind you | You will only receive these emails if you have an account with us or have provided us with an email address |
To ask you to kindly give us feedback reviews | We love hearing from you and find out we did well and what we can do better next time | After you have placed an order, by contrast, we have your email address which is passed over to Trustpilot for them to contact you 12 days after your order has been dispatched |
To analyse your purchase history and the way you use our site | We all want to better ourselves - this way we know what you want and how to give it to you | This is done through cookies* – not the chocolate kind. These cookies will track your activity if you accept the pop-up |
To assess and process job applications | When hiring we need to have all the relevant information | If you’re interested in working for Rob, you can supply us with this information (we may retain a record for a reasonable period for administration purposes) |
To be able to run prize draws or competitions | We want to treat you, and without these details how would you know if you’ve won? | This will be listed on the specific term and conditions for each prize draw or competition |
SHARE YOUR INFORMATION
Your data may be shared within the Aldrich Group Limited, the parent company of Robert Goddard Limited. We will never sell your personal information to any third party or share with any third parties that are not included in this privacy statement or a necessity to fulfilling your order.
We do, however, share your information with our trusted core service providers and third-party platforms as required to fulfil our contract with you. This includes, but is not limited to:
· Website providers and payments services that are needed to place your order
o https://visualsoft-site.s3.amazonaws.com/pdf/privacy_policy.pdf
o https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
· Couriers, such as Royal Mail and DPD who are only given the relevant details to make sure you receive your order
o www.dpd.co.uk/privacy_policy.jsp
o https://www.royalmail.com/privacy-notice
· Review platforms, such as Trustpilot are provided with only your email address 12 days after the dispatch of your order
o https://uk.legal.trustpilot.com/end-user-privacy-terms
· Newsletter platforms, such a Mailchimp which aid us in creating emails to share our latest news
o https://mailchimp.com/legal/privacy/
· Companies that you give permission to such as social media if you chose to connect with our social media accounts
o https://en-gb.facebook.com/policy.php
o https://policy.pinterest.com/en-gb/privacy-policy
· For marketing, we use services from companies such as Google and Facebook. Some information, such as you email address and IP will be ‘hashed’ before sharing, meaning your information is not directly shared but enables linking between your social media usage and our website
o https://policies.google.com/privacy?hl=en-GB
We also collect and share aggregated data. This data comes from your personal data but does not reveal any of your personal information. It looks at things such as statistics and demographics to help us know how to benefit your experience on our website.
If you are a subscriber of our newsletter, your information may also be shared with external marketing partners. This would be to improve our content and customer experience for you. If you unsubscribe, the do not have the right to contact you.
STORING YOUR INFORMATION
It can be a worry not knowing where your personal information is being stored. Try not to worry though, all the information we collect is held securely and in accordance with the registration that we have with the Data Commissioner’s Office.
HOW TO UNSUBSCRIBE FROM ROBERT GODDARD
As we’ve said, you have the option to opt-in to receive our marketing messages and emails, however, if you want to opt-out, you can do this at any time.
If you want to unsubscribe, there are several options. These are as follows:
1. There is an ‘unsubscribe’ link at the bottom of all our marketing communication. Just press that button to be unsubscribed from that specific type of communication
2. Email us on online@robertgoddard.co.uk and let us know of your wish to unsubscribe and we can do it from our end
3. Alternatively, you can call us on 0800 612 6044 (Monday to Friday: 8.30am – 4.30pm)
Please note that it can take a few days for your unsubscription to be updated on our all of system. Also, unsubscribing to our marketing communications does not include our service communications about your order.
COOKIES
We’re sure that you have heard all about cookies, but do you know what they are?
Cookies: These are small text files which are transferred to your browser by sites to identify data traffic patterns, personalised content and support security. They do not provide any information which might disclose the identity of a specific person,
but they may potentially identify your computer, your browser and your internet settings. You may change the storing of cookies in your browser settings at any time by selecting the function “accept no cookies”. However, disabling essential cookies may result in you no longer be able to use the entire functionality of the sites.
HOW WE USE COOKIES
Our website uses several cookies to help us improve your personal experience with Robert Goddard. As explained in the privacy policy, these cookies will not reveal your identity or personal information. They will, however, after your permission, track your geographic location (down to a town) and your behaviour on our website. This information is then aggregated through Google for analytical purposes.
We also use cookies to enable you to use our site, this includes:
1. To add items to your shopping basket and purchase them
2. Creating an account that will hold your order history and details for your ease of use
WHAT COOKIES DO WE USE?
COOKIE | PURPOSE |
VSCOMMERCE | This cookie is a session identifier cookie which is a unique ID that disappears after your browser is closed but will hold onto information such as basket contents, logged in status and other information.
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VSREFERRER | This cookie will store the information about what website referred you to us.
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VSCURRENCY | We need to know what your currency is, and this identify helps with that.
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VSVATPRICES | You wouldn’t want to pay more than you need to, and this cookie will make sure your prices are shown with or without VAT depending on your location.
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VSCATEGORYGROUP | For keeping a reference of the last category page you visited.
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VSCOURIERID | This is so we know what courier you have selected.
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VSCOUNTRYID | This is so we know which country you have selected.
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VSWISHLISTID | If you add to your wishlist when not logged in, this cookie will hold your list on a database.
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VSWISHLISTTOKEN | This works alongside the VSWishlistID.
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VS_LOGIN | We want to give you a warm welcome and remember your login for your account.
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LOCALE_PREFIX | This cookie will keep you on a specific version of our site that is better for you.
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VSA | This is a tool that our website provider uses to analyse the health of their platform but will not use any of your personal data.
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GOOGLE ANALYTICS _utma _utmb _utmc _utmz | These cookies are used to collect information about how you use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where you have come to the site from and the pages you have visited. To opt out of being tracked by Google Analytics
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FACEBOOK/INSTAGRAM/TWITTER | You have the option to share bits you love from our site on your social media. These sites may also send you cookies.
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AWIN | The AWIN webservers temporarily log traffic data provided by the device used to enter our website (including the host name (IP address) of the requesting computer), date, time and duration of your visit, data specifications of your browser and operating system as well as the name of access provider, and the website referred from to the website (so called Referrer URL). This information is stored in a log file until it is automatically deleted in accordance with our retention policy. The collection and processing of this data is carried out for the purposes of facilitating the use of the website (connection set-up), understanding how visitors use it and to ensure the security and stability of their systems as well as the technical administration of the network infrastructure. They do this in the pursuit of the legitimate interest of maintaining and improving their website and enhancing its usability. They do not record your name, address, telephone number or email address, unless voluntarily provided by you, e.g. as part of a survey or when attempting to enter into a contractual relationship. |
SALESFIRE | We run overlays and a chat feature on our website to better the customer experience. This includes but is not limited to; tracking the page on you are on when querying a product, presenting signup or discount overlays dependent on your website journey. They also compile reports of this data which we use to improve the customer journey.
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We also use other marketing platforms from Google which could also send you cookies.
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HOW TO DISABLE COOKIES
To fully disable cookies on our website, you will need to change the settings in your website browser. Full instructions for all browsers can be found here.
CONTACT US
We hope this is nice and clear, however, if you have any queries please get in contact with us.
Robert Goddard Limited
Aldrich House
Vicarage Farm Road
Peterborough
Cambridgeshire
PE1 5TP
0800 612 6044
