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Returns & Exchanges

Christmas Returns Policy 2020

All orders placed from November 11th 2020, will be eligible for a full refund or exchange until January 14th 2021. Terms and Conditions apply.

 

ROYAL MAIL FREE UK TRACKED RETURNS

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Returning your item back to us has never been so easy. All it takes is a few steps!

1. Click here to head over to Royal Mail's return portal 

2. Create your free returns label which you can print at home or with Royal Mail's label printing services

3. Finally, head to your local Post Office® brand or customer Service Point and it will be sent back to us on a tracked service

You may return any item purchased from our website for an exchange or refund (except for those specifically excluded such as underwear and certain jewellery items). Please contact online@robertgoddard.co.uk to notify us of your wish to return your item within 14 days of receiving your purchase. 

All non-faulty items returned for a refund or an exchange will need to be in a saleable condition as originally sent, with all tags and labels attached. 

If you prefer, you can return the item(s) to one of our stores where a member of staff will arrange for your return to be processed and will issue you with a receipt as proof of the return. It will then be sent to the e-commerce team for processing and you will be advised by email as soon as a refund has been issued. (We cannot issue refunds in-store for online purchases). 

You are welcome to exchange items purchased online for items in-store of an equal or greater value. Unfortunately, our stores are unable to issue partial refunds, so if you want to exchange your online purchases in-store for something with a lower price, then we advise you place a new order online or in-store and return your original item for a full refund. 

Please be aware that if we receive returned item(s) outside the 14-day return period and without previously notifying us, we will be unable to issue a refund and your goods will be shipped back to your original delivery address at your cost. 

You have the right to cancel your order and this can be exercised in writing or email. You can find our contact details on the contact us page on our website. 

 

FAQ's

How long do I have to return my order?

We have extended our returns policy inline with COVID-19, and now allow up to 30 days for returns. (Subject to Change)
Orders placed from November 11th 2020 are eligible for return until January 14th 2021. 
(last updated November 23rd)

Do I have to pay for return postage?

We offer free Royal Mail Tracked Returns for all our UK customers. You can find this service here.
Unfortunately we are unable to offer free returns for our international customers at this time.

How long will it take for you to refund me?

Refunds are usually processed within 3 - 5 working days after arriving back with us; we'll email you as soon as this has been processed.
In rare circumstances, it can take up to 10 working days for a refund to reflect in your account statement.

When will I receive my exchanged product(s)?

Once your return has arrived back with us, please allow up to 3 working days for your exchange(s) to be processed before dispatch. 

Can sale/discount items be returned?

Yes, all items purchased online can be returned for a refund or exchange. You will be refunded the price you paid for the item. If you have used a discount code on your order, you will be refunded the discounted price. 

My product is faulty, what should I do?

Please contact us at online@robertgoddard.co.uk so we can discuss the steps of returning a faulty item.

 

If you have any concerns regarding our policies then please do not hesitate to get in contact by emailing online@robertgoddard.co.uk

Your statutory rights are not affected. 

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