1. Click here to head over to Royal Mail's return portal
2. Create your free returns label which you can print at home or with Royal Mail's label printing services
3. Finally, head to your local Post Office® brand or customer Service Point and it will be sent back to us on a tracked service
You may return any item purchased from our website for an exchange or refund (except for those specifically excluded such as underwear and certain jewellery items). Please contact firstname.lastname@example.org to notify us of your wish to return your item within 14 days of receiving your purchase.
All non-faulty items returned for a refund or an exchange will need to be in a saleable condition as originally sent, with all tags and labels attached.
If you prefer, you can return the item(s) to one of our stores where a member of staff will arrange for your return to be processed and will issue you with a receipt as proof of the return. It will then be sent to the e-commerce team for processing and you will be advised by email as soon as a refund has been issued. (We cannot issue refunds in-store for online purchases).
You are welcome to exchange items purchased online for items in-store of an equal or greater value. Unfortunately, our stores are unable to issue partial refunds, so if you want to exchange your online purchases in-store for something with a lower price, then we advise you place a new order online or in-store and return your original item for a full refund.
You have the right to cancel your order and this can be exercised in writing or email. You can find our contact details on the contact us page on our website.
How long do I have to return my order?
You have 14 days to return you order to us, however, due to Covid-19 we are extending our returns policy to 30 days. (last updated 20th March)
Do I have to pay for return postage?
If you are based in the UK we offer free Royal Mail Tracked Returns, for this service click here. Unfortunately, if you are outside of the UK we do not offer free returns.
How long will it take for you to refund me?
Refunds are usually processed within 3-5 working days after the goods are received back at Robert Goddard, but may take longer to appear on your account statement. We will email you to confirm a refund has been made.
When will I receive my replacement?
Please allow 3 working days from receipt of a return for us to process an exchange.
Can sale/discount items be returned?
Yes, all items purchased online can be returned for a refund or exchange. You will be refunded the price you paid for the item. If you have used a discount code on your order, you will be refunded the discounted price.
What if my item is faulty?
Please contact us at email@example.com so we can discuss the steps of returning a faulty item.
If you have any concerns regarding our policies then please do not hesitate to get in contact by emailing firstname.lastname@example.org
Your statutory rights are not affected.