Returns & Exchanges
You may return any item purchased from our website for an exchange or refund (except for those specifically excluded such as underwear and certain jewellery items). Please contact firstname.lastname@example.org to notify us of your wish to return your item within 14 days of receiving of your purchase.
All non-faulty items returned for a refund or an exchange will need to be in a saleable condition as originally sent, with all tags and labels attached. When packaging your return, please make sure you have included, and signed/dated, the cancellation form originally provided with your order. Once you have despatched your returned item(s), please email email@example.com with the tracking number. This will help us avoid any delay in processing your refund/exchange request.
If you prefer, you can return the item(s) to one of our stores where a member of staff will arrange for your return to be processed and will issue you with a receipt as proof of the return. It will then be sent to the e-commerce team for processing and you will be advised by email as soon as a refund has been issued. (We cannot issue refunds in-store for online purchases).
You are welcome to exchange items purchased online for items in-store of an equal or greater value. Unfortunately, our stores are unable to issue partial refunds, so if you want to exchange your online purchases in-store for something with a lower price, then we advise you place a new order online or in-store and return your original item for a full refund.
Please be aware that if we receive returned item(s) outside the 14-day return period and without previously notifying us, we will be unable to issue a refund and your goods will be shipped back to your original delivery address at your cost.
If you have not received a pre-printed label with your order, please return your item(s) to:
F.A.O Returns Department
Vicarage Farm Road
You have the right to cancel your order and this can be exercised in writing or email. You can find our contact details on the contact us page on our website.
Do I have to pay for return postage?
Yes, customers will have to pay for return postage. Please make sure you receive a tracking number when you post so your parcel reaches us safely.
How long will it take for you to refund me?
Refunds are usually processed within 3-5 working days after the goods are received back at Robert Goddard, but may take longer to appear on your account statement. We will email you to confirm a refund has been made.
When will I receive my replacement?
Please allow 3 working days from receipt of a return for us to process an exchange.
Can sale/discount items be returned?
Yes, all items purchased online can be returned for a refund or exchange. You will be refunded the price you paid for the item. If you have used a discount code on your order, you will be refunded the discounted price.
Do you have an extended Christmas returns policy?
Yes, any goods ordered from 28th November to 22nd December will be eligible for an exchange or refund. Items must be returned before 5th January 2019.
If you have any concerns regarding our policies then please do not hesitate to get in contact by emailing firstname.lastname@example.org
Your statutory rights are not affected.