Delivery & Returns
We offer a range of delivery options to receive the products purchased on our site. You can choose the one that best suits your personal needs.
What's more, if you are not satisfied with the products you received or have simply changed your mind, you can return them within 14 (fourteen) calendar days of delivery of the products and get a refund or exchange (see below for more details).
Delivery Options
UK Standard (Royal Mail Tracked 24) - £5.99
(FREE when you spend over £150)
1-5 working days.
Orders are shipped via Royal Mail. You can track your order at any time via your account page.
Click & Collect - FREE
1-5 working days (if ordered before 1pm, Mon-Fri)
We will send an email confirmation to you let you know when your order is ready to collect. Please print this and take it with you when you go to collect your order.
Returns & Exchanges
Returning your item back to us has never been so easy. All it takes is a few steps!
Please note, if you opt to use our Royal Mail returns portal, your refund will be subject to a £3.90 shipping and restocking fee. This will be deducted from your refund total.
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1. Create your return Click the following button to head over to Royal Mail's return portal (or alternatively ship via your own method*): |
2. Print your label Create your returns label which you can print at home or with Royal Mail's label printing services in store. |
3. Drop off at your local Post Office® Finally, head to your local Post Office® brand or customer Service Point and it will be sent back to us on a tracked service. |
Important Information
* When using your own choice of courier, we strongly recommend that you use a fully trackable service.
When returning items from multiple different orders, please ensure that each is returned in its own parcel with its own label to prevent delays when processing your refunds.
Please note, we are unable to track the progress of any returns sent independently of our portal. If you do not provide order information and we are unable to identify your return we will not be able to process your return.
You may return any item purchased from our website for an exchange or refund within 14 days of receiving your purchase. (except for those specifically excluded such as underwear and certain jewellery items).
All non-faulty items returned for a refund or an exchange will need to be in a saleable condition as originally sent, with all tags and labels attached.
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If you prefer, you can return the item(s) to one of our stores where a member of staff will arrange for your return to be processed and will issue you with a receipt as proof of the return. It will then be sent to the e-commerce team for processing and you will be advised by email as soon as a refund has been issued. (We cannot issue refunds in-store for online purchases).
You are welcome to exchange items purchased online for items in-store of an equal or greater value. Unfortunately, our stores are unable to issue partial refunds, so if you want to exchange your online purchases in-store for something with a lower price, then we advise you place a new order online or in-store and return your original item for a full refund.
Please be aware that if we receive returned item(s) outside the 14-day return period and without previously notifying us, we will be unable to issue a refund and your goods will be shipped back to your original delivery address at your cost.
You have the right to cancel your order and this can be exercised in writing or email. You can find our contact details on the contact us page on our website.
Orange Square Building
Jacob Way
Orton Southgate
Peterborough
PE2 6WB
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